Business Service Managemen
 

Under today’s tough competition, many operators are increasingly focusing on profitability and margin rather than absolute growth and revenues. With very thin margins any possible leakage of revenue or loss in returns will have a clear effect on the operators’ financial health. Revenue assurance and fraud management systems became one of the critical systems that the operator considers to secure its profitability.
 

Scope of Services
 
  Alkan CIT have teamed up with BMC, the global leader in BSM, to empower the Telecom operators with BSM services through highly qualified consultants that map, the business requirements to underlying IT infrastructure and implement the appropriate solution.
 
 
 

IT Service Management
    Enables, improves, and maximizes the delivery of IT services that drive business
Products include BMC’s leading service support solutions including BMC Remedy® Help Desk, Remedy Change Management, Remedy Service Level Management, Remedy Asset Management and Configuration Management.
 
 

Service Impact Managemen
    Monitors and manages the performance and availability of business critical services
Products include BMC’s Service Impact Manager®, BMC’ Event Manager®
 

Application Management
    Delivers ROI on ERP, CRM, and other applications
Products include PATROL® and MAINVIEW®, CONTROL-M®, CONTROL-D®, and Smart Recover®
 

IT Operations, Database and Infrastructure Managemen
    Ensures a solid foundation for a successful business
Products include BMC’s Database Management, Security Management and Infrastructure Management solutions.

References
    BMC Remedy is deployed in most of the Telecom operators in MEA region including Mobile Telecommunication Company (MTC) Kuwait, Saudi Telecom Company, Vodatel, Mobily Saudi Arabia, Batelco, MTC Vodafone Bahrain, MobileCom, Jordan Telecommunication Company (JTC), Jordan, Vodafone, Mobinil Egypt, Q-Tel Qatar and many others.
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